Company Business Information
Unified Social Credit Code: 91500000MAE8C44NXL
Company Name: Chongqing Qilan New Network Technology Co., Ltd.
Legal Representative: Peng Yan
Date of Establishment: 2024-12-30
Address: No. 42-221, Jinyu Avenue, Liangjiang New Area, Chongqing
Thank you for shopping at Free delivery in the UK. We are committed to ensuring your satisfaction and offer a flexible returns and exchanges policy to facilitate easy transactions if you are not completely satisfied with your purchase.
Conditions for Returns and Exchanges
- Return and Exchange Period You may request a return or exchange within 14 days of receiving the product.
- Product Condition Returned items must be unused, in their original packaging, and include all tags.
- Exclusions Customized items or products damaged due to personal reasons are not eligible for returns or exchanges.
Return and Exchange Process
- Contact Support: Before initiating a return or exchange, please contact our customer service team via phone or email, providing your order number and reason for the return or exchange.
- Confirmation and Instructions: Our customer service team will confirm your request and guide you through the return or exchange process.
Overview of Return and Exchange Process
| Step | Description |
|---|---|
| Contact Customer Support | Provide order number and reason for return/exchange |
| Confirm Request | Customer support confirms eligibility |
| Return Product | Follow instructions to send back the product |
Shipping Costs and Fees
- Unless due to product defects or incorrect delivery, the cost of shipping for returns and exchanges is borne by the buyer.
Refund Procedure
- Upon receipt and inspection of the returned item, we will process the refund within 10 business days. The refund will be made using the original payment method.
Policy Updates
We may update this returns and exchanges policy to reflect operational needs or legal requirements. Any changes will be announced on our website.
Thank you for trusting Free delivery in the UK. If you have any questions or need further information, please feel free to contact us.
Contact Information
- Company Name: Chongqing Qilan New Network Technology Co., Ltd.
- Phone: +86 19823525984
- Email: service@mail.tex-ral.com
- Company Address: No. 42-221, Jinyu Avenue, Liangjiang New Area, Chongqing
