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Company Business Information

Unified Social Credit Code: 91500000MAE8C44NXL

Company Name: Chongqing Qilan New Network Technology Co., Ltd.

Legal Representative: Peng Yan

Date of Establishment: 2024-12-30

Address: No. 42-221, Jinyu Avenue, Liangjiang New Area, Chongqing

Thank you for shopping at tex-ral.com. We are committed to ensuring your satisfaction and offer a flexible returns and exchanges policy to facilitate easy transactions if you are not completely satisfied with your purchase.

Conditions for Returns and Exchanges

  • Return and Exchange Period You may request a return or exchange within 14 days of receiving the product.
  • Product Condition Returned items must be unused, in their original packaging, and include all tags.
  • Exclusions Customized items or products damaged due to personal reasons are not eligible for returns or exchanges.

    • Return and Exchange Process

  • Contact Support: Before initiating a return or exchange, please contact our customer service team via phone or email, providing your order number and reason for the return or exchange.
  • Confirmation and Instructions: Our customer service team will confirm your request and guide you through the return or exchange process.

    • Overview of Return and Exchange Process

    StepDescription
    Contact Customer SupportProvide order number and reason for return/exchange
    Confirm RequestCustomer support confirms eligibility
    Return ProductFollow instructions to send back the product

    Shipping Costs and Fees

  • Unless due to product defects or incorrect delivery, the cost of shipping for returns and exchanges is borne by the buyer.

    • Refund Procedure

  • Upon receipt and inspection of the returned item, we will process the refund within 10 business days. The refund will be made using the original payment method.

    • Policy Updates

    We may update this returns and exchanges policy to reflect operational needs or legal requirements. Any changes will be announced on our website.

    Thank you for trusting tex-ral.com. If you have any questions or need further information, please feel free to contact us.

    Contact Information

  • Company Name: Chongqing Qilan New Network Technology Co., Ltd.
  • Phone: +86 19823525984
  • Email: service@mail.tex-ral.com
  • Company Address: No. 42-221, Jinyu Avenue, Liangjiang New Area, Chongqing