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Company Business Information

Unified Social Credit Code: 91500000MAE8C44NXL

Company Name: Chongqing Qilan New Network Technology Co., Ltd.

Legal Representative: Peng Yan

Date of Establishment: 2024-12-30

Address: No. 42-221, Jinyu Avenue, Liangjiang New Area, Chongqing

Welcome to the FAQ page of tex-ral.com. We aim to address your questions by providing detailed information, ensuring a smoother and more enjoyable shopping experience. If you can't find your answer here, please feel free to contact our customer service team.

Frequently Asked Questions

Orders and Shipping

  • How long does it take to process my order? Our order processing time is 1-3 business days.
  • How long will delivery take? Typically, products are delivered within 7-9 business days.
  • Can I track my order? Yes, we provide tracking information once your order has been dispatched.

    • Returns and Exchanges

  • How do I request a return or exchange? You can request a return or exchange within 14 days of receiving your item. Please contact our customer service for further instructions.
  • What are the conditions for returns and exchanges? Items must be unused and in their original packaging.

    • Payments

  • What payment methods do you accept? We accept Visa, MasterCard, American Express, Klarna, and PayPal.
  • Is my payment secure? Yes, we use SSL encryption technology to protect all transaction information.

    • Customer Support

  • How can I contact customer service?

    • Overview of FAQs

    CategoryDescription
    Order Processing1-3 business days
    Delivery Time7-9 business days
    Return/Exchange TimeRequests accepted within 14 days
    Payment MethodsVisa, MasterCard, American Express, Klarna, PayPal

    Additional Information

  • Customs Duty Fees: Buyers are responsible for any customs duties that may apply.
  • Local Courier Partners: EVRi, Yodel, Royal Mail, Relay ensure the safe delivery of your package.

    • Policy Updates

    We commit to providing the most current information and may periodically update this FAQ policy. Any changes will be announced on our website in advance.

    Thank you for choosing tex-ral.com. If you have other questions or need more information, please feel free to contact us.

    Contact Information

  • Company Name: Chongqing Qilan New Network Technology Co., Ltd.
  • Phone: +86 19823525984
  • Email: service@mail.tex-ral.com
  • Company Address: No. 42-221, Jinyu Avenue, Liangjiang New Area, Chongqing