Privacy Policy of tex-ral.com

Welcome to tex-ral.com! As a store specializing in British electronics and cell phone accessories,tex-ral.com (hereinafter referred to as "we") greatly values your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your personal information, and informs you about your rights, so that you can better understand our privacy protection measures and use our services with confidence.

I. Main Store Information

1.1 Main Product Range

We focus on three main categories of cell phone accessories, offering you a wide variety of options, including:

• Audio: Bluetooth speakers, headphones
• Gaming and Entertainment: Video game controllers, virtual reality glasses
• Cell Phone Charging: Chargers, charging cables, portable batteries

1.2 Customer Service Channels

For product inquiries, order tracking, privacy comments, etc., please contact us through our official email: service@mail.tex-ral.com.

Customer service hours: Monday to Friday from 9:00 to 18:00 (UTC+8:00). We will respond to your inquiries promptly and provide professional service during our working hours.

1.3 Order and Shipping Instructions

Order processing: Once your order is placed and payment completed, we will review your order and schedule shipping within 1 to 3 business days, striving to deliver your products as soon as possible.

Delivery time: Our delivery service covers all of Britain. Under normal circumstances, delivery is made within 7 to 10 business days. Saturdays and Sundays are included in the delivery days, reducing your waiting time.

Notice of delays: Due to force majeure factors such as high logistics seasons, adverse weather conditions, and customs procedures, delivery delays may occur. If a delay occurs, we will notify you of your order status via email as soon as possible. Thank you for your understanding and support.

II. Main Content of the Privacy Policy

2.1 Personal Information We Collect

To provide you with high-quality shopping services, we collect your personal information only to the extent necessary, specifically including:

• Information for order processing: To complete order processing, product delivery, and after-sales support, we collect your name, shipping address, phone number, email, etc. This information is essential for our purchasing services; without it, we cannot deliver your order.
• Payment information: When making a payment, your payment account information (such as the last four digits of your bank card, payment platform username, etc.) is used. This type of information is processed directly by the external payment platform. We do not store your full payment information; we only obtain payment confirmation to complete the order settlement.
• Information for service optimization: To improve service quality, we may collect information about your browsing (such as product categories viewed, time spent), order history, etc. This information will be used to analyze user needs, optimize product presentation and service processes, and will be anonymized and not associated with your personal identity.

2.2 Rules for the Use of Personal Information

We strictly adhere to the principles of legality, legitimacy, necessity, and good faith when using your personal information, primarily for the following purposes:

• Provision of purchasing services: Process your orders, manage product delivery, send shipping notifications, and communicate with you after the sale to ensure you receive your products and services smoothly.
• Response to inquiries and complaints: Address your inquiries, complaints, or suggestions sent via email and resolve your issues promptly.
• Service optimization: Analyze user preferences based on anonymous browsing and order information to optimize the store's product structure, page design, and service processes, thereby enhancing your shopping experience.
• Regulatory compliance: Use your personal information to comply with legal, regulatory, or regulatory body obligations.

We will not use your personal information for purposes other than those mentioned. If it is necessary to use it for other purposes, we will obtain your express written consent in advance.

2.3 Storage and Protection of Personal Information

2.3.1 Method and Duration of Storage

Your personal information will be stored on our secure servers and associated third-party service platforms (such as logistics and payment platforms). Storage locations comply with current data security regulations. The storage period will be strictly controlled, limited to the minimum time necessary to fulfill order obligations, provide after-sales support, and comply with legal and regulatory requirements. After this period, we will securely delete or anonymize your personal information to ensure it can no longer be identified.

2.3.2 Protection Measures

We employ multilayer technical and management measures to comprehensively protect the security of your personal information:

• Technical protection: We use SSL encrypted transmission technology to ensure the security of your data during the personal information transmission; we implement encrypted storage and access control measures for stored personal information, allowing access only to authorized personnel within the necessary scope.
• Management standards: We have established a comprehensive privacy protection management system, conduct privacy protection training for employees, and clarify information processing permissions and confidentiality responsibilities. We perform regular data security checks to promptly identify and prevent risks such as information leakage and manipulation.
• Third-party control: If we need a third party (such as a logistics provider or payment platform) to process your personal information for service purposes, we will rigorously select our partners, sign data protection agreements, require them to protect your information in accordance with this policy and applicable regulations, and monitor their data management.

2.4 Transfer of Personal Information to Third Parties

We commit not to sell, rent, or transfer your personal information to unrelated third parties. We will only transfer it to third parties under the following circumstances:

• With your express authorization: We will transfer it to a third party designated by you with your express authorization.
• Service collaboration needs: We will provide your delivery address, contact number, and other information to logistics providers to facilitate order processing; we will provide necessary information to payment platforms to complete payment settlement.
• Compliance requirements: We will provide information to third parties to the extent necessary to comply with laws, regulations, court orders, or administrative orders, or to respond to legitimate requests from regulatory bodies.

2.5 Your Rights

You have the following rights regarding your personal information, and we will provide convenient channels for you to exercise them:

• Right of inquiry and rectification: You have the right to inquire about your personal information. If you find any errors or incomplete information, you can contact us through our official email address to request correction.
• Right to erasure: If you believe that the personal information we have collected and stored exceeds what is necessary, or you no longer need our services, you can request the deletion of your personal information. We will process your request promptly after verifying your identity.
• Right to complain: If you believe your privacy rights have been violated, you can file a complaint through our official email address. We will verify your complaint and inform you of the result within 3 to 5 business days.

2.6 Disclaimer

While we have adopted strict protection measures, due to the open nature of internet transmission and technological limitations, it is impossible to completely eliminate the risk of personal information leakage. If the information leak is due to force majeure, cyberattacks, or issues with third-party service platforms, and not an intentional act on our part, we will not assume any responsibility beyond the scope of the law, after taking appropriate corrective measures and notifying you.

III. Policy Updates and Notifications

This Privacy Policy may be revised in accordance with updates to laws and regulations or service adjustments. The revised policy will be prominently displayed in the store. If significant changes occur in the policy content, we will notify you through your registered email address to ensure you are aware of the changes. Continued use of our services constitutes your acceptance of the revised Privacy Policy.

IV. Contact Us

If you have any questions or suggestions about this Privacy Policy, or if you need to exercise your related rights or file a complaint about privacy issues, please contact us through our official email address: service@mail.tex-ral.com. We will respond and process your request promptly during our working hours (9:00 to 18:00 UTC +20:00).

Thank you for your understanding and support of tex-ral.com's privacy policies! We will continue to optimize our privacy measures to provide you with a secure shopping experience.