Company Name: Guangzhou Yuyu Trading Co., Ltd.
Address: Room 206, No. 11, Shadi Heng Street, Liwan District, Guangzhou
Legal Representative: Hong Yulong
Unified Social Credit Code: 91440103MAEY2EB88T
Returns and Exchanges Policy and Purchase Instructions of tex-ral.com
Welcome to tex-ral.com! We are a store specializing in British electronics and cell phone accessories, committed to providing you with high-quality products and services. To protect your rights and ensure a smoother shopping experience, please review the purchase instructions and the returns and exchanges policy below.
I. Key Store Information
1.1 Main Products
We cover three main categories: audio, gaming and entertainment, and cell phone charging. Our products include Bluetooth speakers, headphones, game controllers, virtual reality glasses, chargers, charging cables, and portable batteries to meet your diverse cell phone accessory needs.
1.2 Customer Service
If you have any questions during the purchasing process (such as product inquiries, order tracking, post-sale issues, etc.), please contact us via our official email: service@mail.tex-ral.com
Customer service hours: Monday to Friday from 9:00 to 18:00 (UTC+8:00). We will respond promptly to your needs during our working hours.
1.3 Logistics Information
Order Processing: Once you place your order, we will process it and arrange for shipping within 1 to 3 business days.
Delivery Timeframe: For addresses in Britain, delivery usually takes 7 to 10 business days, including Saturdays and Sundays.
Special Notes: Due to unforeseen circumstances such as weather, high logistics demand during peak season, and customs procedures, delivery delays may occasionally occur. We will contact you immediately in case of any delay. Thank you for your understanding and patience.
II. Returns and Exchanges Policy
2.1 Requirements and Timeframe for Returns
To process a return, you must first contact our customer service via our official email: service@mail.tex-ral.com. Once our customer service reviews your request and provides return instructions, you must send the merchandise back within 14 days of receiving those instructions. Returns will not be processed after this period.
2.2 Return Address
Return Reception Address: Room 206, No. 11, Shadi Heng Street, Liwan District, Guangzhou. Please provide the correct address when sending the package and pack the merchandise properly to avoid damage during transport.
2.3 Return Shipping Costs
- Ordinary Returns (for reasons unrelated to product quality, such as personal preferences, ordering errors, etc.): You are responsible for the return shipping costs; we are not liable for them.
- Defective Product Returns (products with inherent quality defects not caused by human error): You do not need to pay the return shipping costs. We will provide a prepaid return label and cover the corresponding shipping expenses.
2.4 Refund Procedure
Upon receiving the returned merchandise, we will inspect and verify it immediately. Once we confirm that the return meets the conditions and approve the refund, we will complete the refund processing within 3 to 6 business days. The refund will be made to the original payment method used when placing the order. Please check the notification to confirm the arrival of funds in your payment account.
III. Important Reminder
To ensure a smooth return and exchange process, we recommend inspecting the product upon receipt, ensuring it is complete, including appearance and functionality. When returning an item, please send the product, its packaging, and all accessories. If you have an invoice, please include it as well.
If you have any questions about this policy, please feel free to contact us via our official email. tex-ral.com thanks you for your trust and support and wishes you a happy shopping experience!
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