User Information for tex-ral.com
Welcome to tex-ral.com! To help you better understand our services and products and enjoy a seamless shopping experience, we have compiled the main information about our store below. If you have any questions, please feel free to contact us through our official channels.
I. Store Introduction
tex-ral.com is a professional online store specializing in British electronics and cell phone accessories. We are committed to providing users in Britain with high-quality cell phone accessories and a convenient shopping service, covering various needs such as audio, gaming, and charging. We are a reliable choice for purchasing cell phone accessories.
II. Main Product Categories
We focus on three main product categories, offering a wide variety of cell phone accessories, specifically:
- Audio: Bluetooth speakers (high-quality sound, ideal for various environments), over-ear headphones (excellent noise isolation, ideal for travel and entertainment);
- Gaming and Entertainment: Game controllers (precise control that enhances the gaming experience), virtual reality glasses (immersive visual enjoyment that opens new forms of entertainment);
- Mobile Charging: Charging adapters (safe and fast charging, compatible with various devices), charging cables (flexible and durable, with dual data transfer and charging function), external batteries (large capacity and portable, so you don't run out of power).
III. Customer Service Information
3.1 Contact Information
For product inquiries, order tracking, after-sales issues, etc., please contact us through our official email: service@mail.tex-ral.com. We will respond promptly and professionally.
3.2 Service Hours
Our customer service hours are from 9:00 to 18:00 (UTC+8:00) Monday to Friday. We recommend contacting us during these hours for a more efficient response.
IV. Order and Delivery Instructions
4.1 Order Processing
Once you place your order and complete payment, we will immediately start the review process to ensure the accuracy of the information. Under normal circumstances, order processing and shipping will be completed within 1 to 3 business days. After shipment, you will receive a shipping notification and tracking information in your registered email.
4.2 Delivery Area and Timeframe
Our delivery service covers all of Britain. For addresses within Britain, under normal logistical conditions, delivery will be made within 7 to 10 business days. Note: Saturdays and Sundays are included in the delivery days, which reduces the waiting time.
4.3 Notice of Delivery Delay
Due to unforeseen circumstances such as peak seasons, adverse weather conditions, traffic control, and customs procedures, delivery delays may occasionally occur. In such cases, we will promptly notify you of the reason for the delay and the estimated delivery time via the email you provided. Thank you for your understanding and patience.
V. Other Important Notes
- To ensure smooth delivery, please correctly fill out your shipping address, contact number, and other key information when placing your order to avoid delivery issues due to incorrect information.
- Upon receiving the merchandise, we suggest you immediately check the quantity, appearance, and functionality of the items. If you find any issues, please contact customer service within the established after-sales period.
- Regarding payments, returns, exchanges, warranty, and other service policies, you can refer to the specific instructions available in the store or contact customer service via the official email address for detailed information.
At tex-ral.com, user needs are our priority and we are committed to offering high-quality products and services. Thank you for your trust and support. We wish you happy shopping!
