Copyright Policy and Basic Purchasing Information of tex-ral.com

Welcome to tex-ral.com! As a store specializing in British electronics and mobile peripherals, at tex-ral.com we highly value the protection of intellectual property. To clarify the ownership and use of intellectual property rights and protect the legitimate rights and interests of both the store and its users, the following details the copyright policy and basic service information. Please read and comply with the stipulations.

I. Basic Service Information

1.1 Main Product Range

We focus on three main categories of mobile peripherals, offering you a wide variety of options, including:

• Audio: Bluetooth speakers, headphones
• Gaming and Entertainment: Game controllers, virtual reality glasses
• Cell Phone Charging: Charging adapters, charging cables, portable batteries

1.2 Customer Service Channels

For product inquiries, order tracking, copyright-related comments, etc., please contact us through our official email: service@mail.tex-ral.com.

Customer service hours: Monday to Friday from 9:00 to 18:00 (UTC+8:00). We will respond to your inquiries promptly and provide professional service during our working hours.

1.3 Order and Shipping Instructions

Order processing: Once your order is placed and payment completed, we will review your order and schedule shipping within 1 to 3 business days, striving to deliver your products as soon as possible.

Delivery time: Our delivery service covers all of Britain. Under normal circumstances, delivery is made within 7 to 10 business days. Saturdays and Sundays are included in the delivery days, reducing your waiting time.

Notice of delays: Due to force majeure factors such as peak logistics seasons, adverse weather conditions, and customs procedures, delivery delays may occur. In case of a delay, we will notify you of your order status via email as soon as possible. Thank you for your understanding and support.

II. Main Content of the Copyright Policy

2.1 Copyright Ownership

1. Store's Intellectual Property: All intellectual property rights of the tex-ral.com website and related platforms (including but not limited to website design, logos, icons, product images, product descriptions, promotional videos, and the "tex-ral.com" brand), including but not limited to copyrights, trademarks, patents, and trade secrets, are exclusively owned by tex-ral.com. No entity or person may use them without our written authorization.
2. Intellectual Property Statement of Products: All products sold in the store, such as Bluetooth speakers and headphones, are original products acquired or produced under legal authorization channels. The intellectual property rights of the corresponding products (such as patents and trademarks) belong to their original holders. We only have the legal right to sell them and do not transfer or license the intellectual property rights of the products.

2.2 User Guidelines

To protect intellectual property rights and safeguard the rights and interests of the store and related parties, you must comply with the following guidelines when using tex-ral.com services and accessing related content:

• Non-commercial Personal Use: You may browse and download non-confidential content (such as product images, specifications, etc.) publicly available in the store, within a reasonable scope, for the purpose of understanding and acquiring products. However, this use is limited to non-commercial personal purposes and cannot be used for commercial promotion, profit-making, copying, dissemination, or other purposes.
• Unauthorized Use Prohibited: You may not copy, modify, adapt, reproduce, disseminate, display, or distribute copyrighted content from the store without authorization. You may not use the store's logo or brand for unauthorized commercial activities or misleading advertising, and you may not infringe the intellectual property rights of the original rights holders of the products.
• Infringement Prohibition: It is not permitted to use the store platform to publish or disseminate content that infringes third-party copyrights, trademarks, or other intellectual property rights. If you violate this rule, you will be solely responsible for the corresponding legal consequences, and we reserve the right to take actions such as content removal and suspension of services, as appropriate.

2.3 Management of Copyright Infringements

1. Infringement Reporting: If you believe that the content or products sold on tex-ral.com infringe your intellectual property rights, or if you discover that other users have infringed such rights, please send us a written report to our official email address: service@mail.tex-ral.com. The report must include: your identification document, proof of ownership, specific information about the infringing content or product, a clear description of your complaint, and your contact information. Upon receiving your claim, we will verify it within 3 to 5 business days and take appropriate actions based on the verification results (such as removing the infringing content, suspending the sale of related products, etc.), and we will inform you of the results.
2. Liability for Infringement: If, after verification, it is determined that you have infringed the intellectual property rights of tex-ral.com or third parties, we have the right to require you to immediately cease the infringement and reserve the right to take corresponding legal actions. If your infringement causes us losses, you will be liable for the corresponding compensation.

2.4 Disclaimer

We have made every effort to ensure the legality of the intellectual property rights of the content and products sold in our store. However, due to potential delays in information updates or concealment by third parties, if any intellectual property infringement occurs not due to deliberate conduct on our part, we will promptly handle it upon receiving and verifying a valid claim, but we will not assume any liability beyond the scope of the law.

III. Important Notice

Intellectual property protection is a shared responsibility between the store and its users. Thank you for your understanding and support of tex-ral.com's copyrights. If you have any questions about this copyright policy or need authorization to use related content, please contact us through our official email: service@mail.tex-ral.com.

tex-ral.com will continue to operate within the legal framework and offer you high-quality products and services. Happy shopping!